Terms of service

Terms of Service

Last Updated: August 14, 2026

Welcome to Raybloom.

These Terms of Service explain the terms that apply when you visit raybloom.online, use our website, or purchase products from us.

Raybloom is operated by 15966230 CANADA LTD.

By accessing or using our website, or by placing an order with us, you agree to these Terms of Service and any policies referenced in them. If you do not agree with these terms, please do not use our website or place an order.

About Raybloom

Raybloom is an online retailer of pickleball equipment and accessories.

Our website is:

raybloom.online

Our business information and customer support contact details are provided at the end of these Terms.

Using Our Website

You may use our website only for lawful personal or commercial shopping purposes.

When using Raybloom, you agree not to:

• Use the website for fraudulent, unlawful, or abusive activities
• Provide false, inaccurate, or misleading information
• Attempt to gain unauthorized access to our website, systems, or customer accounts
• Interfere with the security, availability, or operation of the website
• Introduce viruses, malicious code, or other harmful technology
• Copy, reproduce, distribute, or commercially exploit our content without authorization
• Use automated tools to access or collect information from the website in a way that disrupts our services or violates applicable law

We may restrict access, refuse service, or cancel an order when reasonably necessary to protect our customers, our business, or our website from fraud, misuse, security threats, or unlawful activity.

Product Information

We aim to provide clear and accurate information about the products available on Raybloom.

Product pages may include information such as:

• Product features
• Materials
• Specifications
• What's included
• Product images
• Pricing
• Availability

We make reasonable efforts to keep this information accurate and current. However, occasional typographical, technical, pricing, or inventory errors may occur.

If we discover a material error affecting an order, we will contact you when appropriate and provide a reasonable solution, which may include correcting the information or cancelling and refunding the affected order.

Product colors and appearance may vary slightly depending on lighting, photography, screen settings, and device displays.

Product Availability

Products are available only while supplies last or as otherwise stated on the applicable product page.

We may:

• Update inventory levels
• Limit quantities purchased
• Stop offering a product
• Correct inaccurate availability information

Adding a product to your cart does not guarantee that the product will remain available until checkout is successfully completed.

If an item becomes unavailable after you place an order, we will contact you and refund any amount paid for the unavailable item if we cannot fulfill it.

Pricing

Product prices are displayed on our website before you place an order.

The final amount payable will be shown during checkout before you complete your purchase.

Where applicable, the total may include:

• Product price
• Applicable taxes
• Shipping charges, if any
• Other charges clearly disclosed before purchase

Prices may change from time to time. A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing error or where required by applicable law.

We do not intend to charge customers amounts that were not disclosed during checkout.

Taxes

Applicable taxes may be calculated and collected during checkout based on factors such as your shipping destination and applicable tax requirements.

Any taxes charged will be shown before you complete your purchase.

Orders

When you place an order, you are responsible for making sure the information you provide is accurate and complete.

This includes your:

• Name
• Email address
• Billing information
• Shipping address
• Contact information

After placing an order, you will normally receive an order confirmation by email.

An automated confirmation means that we have received your order. In certain circumstances, we may still need to review or cancel an order before fulfillment.

We may cancel or decline an order for legitimate reasons such as:

• The product is unavailable
• Payment cannot be authorized or verified
• There is an obvious pricing or product-information error
• We cannot deliver to the provided address
• The order appears fraudulent or unauthorized
• The order violates applicable law or these Terms

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

Payment

We accept the payment methods displayed during checkout.

Payments are processed through the payment service providers made available through our online store.

You agree to provide current, complete, and accurate billing and payment information when making a purchase.

Raybloom does not generally receive or store your complete payment card number. Payment information is handled by the applicable payment provider according to its security and privacy practices.

You authorize us and our payment providers to charge the amount shown at checkout to the payment method you select.

Order Cancellations

If you need to cancel an order, contact us at info@raybloom.online as soon as possible.

We will make a reasonable effort to cancel an order that has not yet entered fulfillment or shipped.

Once an order has been processed for shipment or dispatched, cancellation may no longer be possible.

After delivery, an eligible purchase may still be returned in accordance with our Return & Refund Policy.

Shipping and Delivery

Shipping destinations, estimated delivery times, shipping costs, and other delivery information are explained in our Shipping Policy and during checkout where applicable.

Delivery dates and transit times are estimates unless we expressly state otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, such as:

• Carrier delays
• Severe weather
• Transportation disruptions
• Incorrect or incomplete delivery information
• Customs or government processing where applicable

If you experience an issue with a shipment, please contact us so we can review the situation and assist where appropriate.

Please review our Shipping Policy for complete shipping information.

Returns and Refunds

Eligible purchases may be returned according to our Return & Refund Policy.

Our Return & Refund Policy explains:

• The return window
• Return eligibility
• How to request a return
• Return shipping responsibility
• Damaged, defective, or incorrect items
• Restocking fees
• Refund processing
• Non-returnable items
• Exchanges

The Return & Refund Policy forms part of these Terms of Service.

Nothing in these Terms is intended to remove consumer rights that cannot legally be excluded or restricted.

Promotions and Discount Codes

From time to time, Raybloom may offer promotions, discounts, or promotional codes.

Unless otherwise stated:

• Promotions are available for a limited time
• Discount codes may have eligibility requirements
• Certain products may be excluded
• Discounts may not be combined
• Promotions may end or change as permitted by law

Any specific terms displayed with a promotion will apply to that promotion.

We will not change the terms of a completed purchase retroactively except where required by law or necessary to correct an obvious error.

Intellectual Property

The Raybloom name, branding, logos, website content, photographs, graphics, text, layout, and other original materials displayed on our website are owned by, licensed to, or lawfully used by Raybloom and 15966230 CANADA LTD., as applicable.

You may use our website for normal browsing and shopping.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit protected website content without permission except where permitted by applicable law.

Third-party trademarks, names, and content remain the property of their respective owners.

Reviews and Feedback

If you voluntarily submit product feedback, reviews, suggestions, or other communications to us, you are responsible for ensuring that your submission is truthful and does not violate the rights of another person.

We may use customer feedback to improve our products and services.

If customer reviews are displayed publicly, we may moderate content that is unlawful, abusive, fraudulent, irrelevant, or otherwise inappropriate.

We will not intentionally alter the meaning of genuine customer feedback in a misleading way.

Third-Party Services

Our website may use or link to services operated by third parties, including services related to:

• Payments
• Shipping
• Analytics
• Advertising
• Ecommerce technology
• Social media

These third parties may have their own terms, privacy policies, and practices.

We are not responsible for independent third-party websites or services that we do not control.

We encourage you to review the applicable terms and privacy information before using a third-party service.

Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with Raybloom.

By using our website, you acknowledge that personal information will be handled as described in our Privacy Policy and in accordance with applicable requirements.

Please review our Privacy Policy and Your Privacy Choices page for more information.

Website Availability

We work to keep our website available and functioning properly, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of:

• Maintenance
• Software updates
• Technical problems
• Service-provider interruptions
• Security issues
• Circumstances outside our reasonable control

Where practical, we will work to restore service as soon as reasonably possible.

Disclaimer

We aim to provide accurate product and website information, but our website may occasionally contain errors or experience technical interruptions.

Except for warranties, guarantees, or rights that apply under applicable law or are expressly provided by us, we do not make additional guarantees that cannot reasonably be supported.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, remedy, or consumer right that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Raybloom and 15966230 CANADA LTD. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability can lawfully be excluded.

Where liability cannot legally be excluded, our responsibility will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability where doing so would be unlawful.

Consumer Rights

These Terms are not intended to replace or reduce any mandatory rights available to you under applicable consumer protection laws.

If a provision of these Terms conflicts with a consumer right that cannot legally be waived, the applicable consumer protection law will take priority.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in:

• Our website
• Our products or services
• Our business practices
• Applicable laws or requirements
• Operational or security needs

When we update these Terms, we will revise the Last Updated date at the top of this page.

Changes will apply prospectively unless applicable law requires otherwise.

We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without limiting any mandatory consumer protection rights that may apply to you based on your place of residence.

Contact Us

If you have questions about these Terms of Service, an order, or our website, please contact us:

Raybloom
Operated by 15966230 CANADA LTD.

Address:
6500 Russell Rd
Ottawa, ON K0A 1K0
Canada

Email: info@raybloom.online

Phone: +1 (579) 550-8558

We aim to respond to customer inquiries within 1–2 business days.