Shipping policy
Shipping Policy
Last Updated: August 15, 2026
At Raybloom, we want shipping information to be clear before you place an order. This policy explains where we ship, what shipping costs, how long orders typically take to process and arrive, and what to do if there is a problem with your delivery.
Raybloom is operated by 15966230 CANADA LTD.
Where We Ship
Raybloom currently ships orders only to addresses within the United States.
At this time, we do not offer international shipping.
If our available shipping destinations change in the future, we will update this policy accordingly.
Free Standard Shipping
We offer free standard shipping on all eligible orders within the United States.
There is no minimum purchase requirement for standard U.S. shipping unless otherwise clearly stated on our website or during checkout.
If any optional paid shipping service becomes available, the applicable cost will be clearly displayed before you complete your purchase.
Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or holidays will normally begin processing on the next business day.
Processing time refers to the time required to prepare your order for shipment. It does not include the carrier's transit time after the package has been shipped.
Estimated Delivery Time
After an order has been processed and shipped, standard delivery typically takes 3–7 business days.
Based on our normal processing and shipping timeframes, customers should generally allow approximately 4–9 business days from order confirmation to delivery.
Delivery times are estimates rather than guaranteed delivery dates.
Occasional delays may occur because of circumstances outside our reasonable control, including carrier disruptions, severe weather, holidays, transportation delays, or other delivery-related events.
Order Tracking
When tracking information is available, we will send it to the email address provided with your order after the shipment has been prepared for delivery.
Tracking information may take some time to become active after a shipping label is created.
If you have not received expected tracking information or have questions about the status of your order, please contact us at info@raybloom.online.
Shipping Address
Please review your shipping information carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, contact us at info@raybloom.online as soon as possible.
If the order has not yet been processed or shipped, we will make a reasonable effort to update the address.
Once an order has entered fulfillment or has been shipped, we may no longer be able to change the delivery address.
Undeliverable or Returned Packages
If a package is returned to us because the shipping address provided at checkout was incomplete, incorrect, or otherwise undeliverable, please contact us so we can review the available options.
Additional shipping costs may apply if a customer requests reshipment after providing an incorrect or incomplete address. Any applicable charge will be communicated before the package is reshipped.
If the delivery issue was caused by an error on our part, the customer will not be responsible for additional shipping costs.
Lost Packages
If your tracking information indicates an unusual delay or you believe your package may have been lost in transit, please contact us at info@raybloom.online.
Please provide:
- Your full name
- Your order number
- Your shipping address
- Any relevant tracking information
We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the delivery.
If a shipment is confirmed as lost while in transit before successful delivery, we will work with you on an appropriate resolution.
Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping packaging where applicable
This information helps us review the issue and determine the appropriate resolution.
Eligible damaged products are handled in accordance with our Return & Refund Policy.
Delivery Confirmation
A shipment may be considered delivered when the shipping carrier records the package as successfully delivered to the shipping address provided with the order.
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with members of your household or others who may have accepted the package.
- Review the carrier's tracking information for delivery details.
- Contact the carrier where appropriate.
- Contact Raybloom if you still need assistance.
We will make a reasonable effort to help you review the available shipment information.
Shipping and Return Addresses
The Raybloom business address shown below is our business contact address.
Please do not send returns to this address unless our customer support team specifically instructs you to do so.
All eligible returns must be started according to our Return & Refund Policy. Once a return request has been reviewed, we will provide the appropriate return instructions and return address.
Questions About Your Shipment
If you have questions about shipping, tracking, delivery, or an existing order, please contact us:
Raybloom
Operated by 15966230 CANADA LTD.
Address:
6500 Russell Rd
Ottawa, ON K0A 1K0
Canada
Email: info@raybloom.online
Phone: +1 (579) 550-8558
We aim to respond to customer inquiries within 1–2 business days.