Privacy policy

Privacy Policy

Last Updated: August 14, 2026

At Raybloom, we respect your privacy and want you to understand how your personal information is collected, used, and shared when you visit or make a purchase from raybloom.online.

This Privacy Policy applies to information collected through our website, online store, customer support communications, and other interactions you may have with Raybloom.

Raybloom is operated by 15966230 CANADA LTD.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide to Us

When you place an order, contact us, submit a form, sign up for communications, or otherwise interact with Raybloom, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Information you provide when contacting customer support
• Return or refund information
• Marketing preferences
• Other information you choose to provide to us

Payment Information

When you make a purchase, your payment information is processed through our payment service providers.

Depending on the payment method you choose, these providers may collect information such as your payment card details, billing information, and transaction information.

Raybloom generally does not receive or store your complete credit or debit card number. We may receive limited transaction information necessary to confirm and manage your order.

Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Referring website or source
• Shopping cart activity
• Approximate location based on IP address
• Dates and times of website visits
• Information about how you interact with our website

We use this information to operate our website, understand how it is used, improve the shopping experience, maintain security, and support our marketing and analytics activities.

How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Confirming purchases
• Providing shipping and delivery updates
• Managing payments and transactions
• Responding to customer questions
• Providing customer support
• Processing eligible returns and refunds
• Preventing fraud and unauthorized transactions
• Maintaining the security of our website and services
• Improving our products, website, and customer experience
• Understanding how customers use our website
• Maintaining business and transaction records
• Complying with applicable legal and regulatory obligations
• Sending marketing communications when permitted and according to your preferences
• Measuring and improving our advertising and marketing activities

We use personal information only for purposes reasonably connected with operating and improving Raybloom and providing services to our customers.

How We Share Information

We may share personal information with service providers and business partners that help us operate our online store and provide services to customers.

These may include:

• Shopify, which provides the ecommerce platform used to operate our online store
• Payment processors and payment service providers
• Shipping, fulfillment, and delivery providers
• Email and customer communication providers
• Website hosting and technology providers
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Professional advisers where reasonably necessary
• Government authorities or other parties when required by applicable law

We only share information as reasonably necessary for the relevant service, business purpose, or legal obligation.

Advertising and Marketing

We may use cookies, pixels, and similar technologies to understand how visitors interact with our website and to measure or improve our advertising.

We may also work with advertising and marketing partners that use information about your interactions with our website to help provide or measure advertising.

Depending on the privacy laws that apply where you live, certain advertising-related disclosures of personal information may be considered a sale, sharing, or use of personal information for targeted advertising, even when no money is exchanged for the information.

Where applicable, you may have the right to opt out of these activities.

Please visit our Your Privacy Choices page to learn more about the privacy choices available to you.

Marketing Communications

If you choose to receive promotional emails from Raybloom, we may use your email address to send information about products, offers, or other Raybloom updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Unsubscribing from marketing communications will not prevent us from sending important transactional communications related to your orders, payments, shipping, returns, or customer service requests.

Cookies and Similar Technologies

Raybloom uses cookies and similar technologies to help our website function properly and to understand how customers interact with our store.

Cookies may be used to:

• Keep products in your shopping cart
• Remember certain preferences
• Support website functionality
• Help maintain website security
• Understand website traffic and performance
• Measure marketing effectiveness
• Support advertising and personalization where permitted

Some cookies are necessary for our website to operate, while others may support analytics, advertising, or other optional functions.

You can manage cookies through your browser settings and, where available, through privacy or cookie controls provided on our website.

Disabling certain cookies may affect how some parts of the website function.

Global Privacy Control

Some browsers and browser extensions support a Global Privacy Control (GPC) preference signal.

Where required by applicable law, if our website receives a recognized GPC signal, we will treat it as a request to opt out of applicable activities that may be considered the sale or sharing of personal information or targeted advertising.

Because these signals generally apply to a particular browser or device, you may need to enable your preference separately on other browsers or devices.

Additional information is available on our Your Privacy Choices page.

How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website and checkout use secure technologies to protect information transmitted during transactions.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

• The nature of the information
• Whether you have an active relationship with us
• Order and transaction record requirements
• Customer support needs
• Fraud prevention and security requirements
• Accounting, tax, or other legal obligations
• The need to establish or defend legal claims

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable requirements.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the ability to request:

• Access to certain personal information we hold about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• A copy of certain personal information
• Information about how your personal information is used or disclosed
• Withdrawal of consent where processing is based on consent
• Opt-out from certain targeted advertising, sale, or sharing activities

Not every right applies in every location or circumstance.

To submit a privacy request, contact us at:

info@raybloom.online

We may request information necessary to verify your identity before completing certain requests. This helps us protect personal information from unauthorized access or disclosure.

Where permitted by applicable law, an authorized agent may also be able to submit certain requests on your behalf. We may request information confirming the agent's authority.

Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

Raybloom does not control the privacy practices of independent third parties. If you leave our website or interact with a third-party service, we encourage you to review that provider's privacy policy.

Children's Privacy

Our online store is intended for a general audience and is not designed specifically for children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us at info@raybloom.online so we can review the situation.

International Data Processing

Because Raybloom operates online and works with service providers that may operate in different countries, personal information may be processed or stored outside your province, state, or country of residence.

Privacy and data protection laws may differ between jurisdictions.

Where applicable, we take reasonable steps to handle personal information in accordance with applicable requirements.

Legal and Business Requirements

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or lawful government requests
• Protect the rights, property, or safety of Raybloom, our customers, or others
• Detect, investigate, or prevent fraud, security incidents, or illegal activity
• Enforce agreements or protect legal rights
• Support a legitimate business transaction such as a merger, acquisition, financing, reorganization, or sale of business assets

If ownership or control of our business changes, personal information may be transferred as part of that transaction where permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us:

Raybloom
Operated by 15966230 CANADA LTD.

Address:
6500 Russell Rd
Ottawa, ON K0A 1K0
Canada

Email: info@raybloom.online

Phone: +1 (579) 550-8558

We aim to respond to customer inquiries within 1–2 business days.