HELP CENTER
Frequently Asked Questions
Clear answers about Raybloom products, orders, returns and support.
What products does Raybloom sell?
Raybloom currently focuses on pickleball paddle sets and related gear. Each product page shows the current package contents, price and availability.
Where does Raybloom ship?
Raybloom currently ships to addresses within the United States. For current shipping terms and timing, review the Shipping Policy.
How long does order processing and delivery usually take?
Orders are typically processed within 1–2 business days. After shipment, standard delivery typically takes 3–7 business days. Delivery estimates are not guarantees.
How can I track my order?
After an order ships, tracking information is sent to the email address used at checkout. You can also visit the Track Your Order page for help.
Can I return an order?
Eligible returns may be requested within 30 days of delivery. Eligibility, return-shipping responsibility and refund timing are governed by Raybloom's Return & Refund Policy.
What if my order arrives damaged, defective or incorrect?
Contact Raybloom as soon as possible and within the applicable return period. Include your order number and clear photos when relevant so the issue can be reviewed.
Can I change or cancel an order?
Contact Raybloom as soon as possible after placing the order. If processing or shipment has not progressed too far, the support team will review what changes are still possible.
Which payment methods are available?
Available payment methods are displayed during checkout. The options shown can depend on the device, checkout session and payment configuration.
How is checkout handled?
Raybloom's online checkout is provided through Shopify and the payment options made available in checkout. Never send card details by email or through the contact form.
Do Raybloom products include a warranty?
If a product includes a product-specific or manufacturer warranty, that coverage will be stated on the applicable product page. Do not assume warranty coverage unless it is shown there.
How can I contact Raybloom?
Email info@raybloom.online or call +1 (579) 550-8558. Customer inquiries are typically answered within 1–2 business days.