Refund policy
Return & Refund Policy
Last Updated: August 14, 2026
At Raybloom, we want you to feel confident when placing an order with us. If something is not right with your purchase, we want the return and refund process to be clear and straightforward.
Raybloom is operated by 15966230 CANADA LTD.
30-Day Return Policy
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, the item must:
- Be unused or only lightly handled for inspection
- Be in its original condition
- Include the original packaging, parts, and accessories
- Be free from damage caused by misuse, alteration, accident, neglect, or improper care
Items that have been excessively used, modified, or damaged after delivery may not be eligible for return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible and within the 30-day return period.
Email us at info@raybloom.online and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging, where applicable
Once we review the issue, we will provide the appropriate resolution.
For eligible damaged, defective, or incorrect items, Raybloom will cover the return shipping cost.
Depending on the situation, we may provide a replacement or issue a refund.
How to Start a Return
Before sending any product back, please contact our customer support team at:
Please provide:
- Your full name
- Your order number
- The item you would like to return
- The reason for the return
- Photos if the item is damaged, defective, or incorrect
Once your return request has been reviewed, we will send you the return instructions and the correct return address.
Returns are accepted by mail.
Please do not send a return to our business address or any other location unless our support team has specifically instructed you to do so. Sending a product to an incorrect address may delay your return or refund.
Return Shipping Costs
If you are returning an eligible item because you changed your mind, ordered the wrong product, no longer want the item, or for another reason that is not caused by an error on our part, you are responsible for the return shipping cost.
If the return is due to an eligible damaged, defective, or incorrect item, Raybloom will cover the return shipping cost.
When you are responsible for return shipping, we recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
Restocking Fees
We do not charge a restocking fee for eligible returns.
Refunds
Once we receive your returned item, we will inspect it to confirm that it meets the conditions of this policy.
We will notify you when your return has been reviewed.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days for an approved refund to be processed. After the refund has been issued, your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.
Original Shipping Charges
Original shipping charges, if any, are generally non-refundable when a return is made because of a change of mind, personal preference, or another reason that is not caused by Raybloom.
If an eligible return is caused by an item arriving damaged, defective, or incorrect, applicable original shipping charges may also be refunded as part of the resolution.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, you may return the original item if it qualifies under this policy and place a new order for the product you prefer.
Non-Returnable Items
We may not accept a return if:
- More than 30 days have passed since the item was delivered
- The product has been excessively used
- The product has been altered or modified
- The product was damaged after delivery because of misuse, accident, neglect, or improper care
- Important parts or accessories originally included with the product are missing
- The product was clearly marked as Final Sale at the time of purchase
If an item marked Final Sale arrives damaged, defective, or incorrect, please contact us so we can review the issue.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Order Cancellations
If you would like to cancel an order, please contact us at info@raybloom.online as soon as possible.
If your order has not yet been processed or shipped, we will make a reasonable effort to cancel it.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. After delivery, the item may still qualify for return under this policy.
If a cancellation is successfully completed after payment has already been collected, the amount paid for the cancelled order will be refunded to the original payment method.
Contact Us
If you have any questions about a return, refund, or order, please contact us:
Raybloom
Operated by 15966230 CANADA LTD.
Address:
6500 Russell Rd
Ottawa, ON K0A 1K0
Canada
Email: info@raybloom.online
Phone: +1 (579) 550-8558
We aim to respond to customer inquiries within 1–2 business days.